Everyone knows that today’s technicians need to know how to do much more than turn a wrench. With trucks turning into sophisticated equipment resembling computers on wheels, plus increasing emphasis on uptime, controlling costs, and safety and compliance, it’s an ever-more-demanding job.

“Training is an operating cost you cannot afford not to have,” says Terry Clouser, who spent 27 years with UPS and has provided maintenance consulting to companies such as AAA Cooper and NFI. “Lack of experience and lack of training will cost you more in hourly labor every day than the cost to properly train and educate a good technician.” Clouser is now vice president of fleet services for Fleet Advantage, which offers truck fleet business analytics, equipment financing and lifecycle cost management.

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